UAE Vice President, Prime Minister and Dubai Ruler Shaikh Mohammed bin Rashid Al Maktoum launched the 'Service 1' centre, at Emirates Tower.
The new service hub includes 14 government agencies, IBM Watson, and smart robots, to provide personalised services to customers.
Shaikh Mohammed bin Rashid said that Service 1 centre is a model that will combine services on a single platform through one portal and with one employee representing 14 government agencies.
"The centre will be a laboratory to test all the suggestions of the public and will include a platform to bring together the public with the government to discuss ideas on a daily basis. The centre will initially be followed by centres, a step that will be followed by steps, creativity will be followed by creativity, and we will not stop because our goal is to be the first in the world in government services by 2020," he added.
The Service 1 approach is based on two main objectives, the visit and the service packages. The centre enables customers to experience integrated and efficient services in just one visit and offers a number of services of the 14 federal and local government agencies in the form of packages.
The centre started its first phase with three joint service packages; Mabrouk Ma Yak (newborn bundle of services), Mabrook Ma Dabrat (to serve new marriages and enable the couples to complete their marriage contract through one visit), and Employment Service.
The Service 1 is a model for the future of government services in the UAE and aims to facilitate access to vital government services, reflecting the directives of His Highness Sheikh Mohammed, during the launch of the Customer Happiness Factory last January.
The centre also provides a platform to engage customers immediately in the design of government services focusing on their needs and responding to their aspirations through continuous sessions held in the centre or through virtual channels using the latest technology to reduce their time and effort.