GRIEVANCE cell operated by the Interior Ministry registered a total of 328 complaints from Bahrainis and expats last year, it has been revealed.
The Directorate of Audit and Internal Investigations received complaints through its 8008008 hotline and different police stations.
They related to alleged misconduct or mistreatment by public security staff.
Details of the complaints were revealed in the latest report of the Interior Ministry Ombudsman Office.
“This year, for the first time, the Ombudsman has included in Appendix A of the report performance statistics relating to the Directorate of Audit and Internal investigations,” stated the watchdog’s secretary general Nawaf Al Ma’awda in the report.
“The Directorate of Audit received 328 complaints in 2016, of which 18 were referred to the Ombudsman Office.”
He said the Ombudsman monitored the directorate and received any serious complaints.
”In the same manner as the Independent Police Complaints Commission (IPCC) in the UK permits the police service to investigate certain complaints brought to it, the Directorate of Audit can receive and investigate complaints about acts of misconduct by Interior Ministry personnel,” he explained.
“The Directorate must, however, immediately refer to the Ombudsman Office any complaint involving death, physical injury or serious mistreatment suffered during or following contact with a member of the ministry.”
Mr Al Ma’awda said complainants have the right to appeal to the Office if they are not satisfied with the outcomes of the initial investigation.