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Diyar signs contact centre accord

Bahrain Business
Thu, 02 Nov 2017

MANAMA: Diyar Al Muharraq, a leading urban developer in Bahrain, has signed a corporate agreement with Silah Gulf, a specialist in customer management and contact centre services, for the provision of comprehensive call centre services.

The agreement was signed at Diyar Al Muharraq headquarters at the Bahrain World Trade Centre in Manama by Diyar Al Muharraq chief executive Dr Maher Al Shaer, and Silah Gulf chief executive Ricardo Langwieder-Görner.

As per the agreement, Silah Gulf will provide professional contact centre services to Diyar Al Muharraq, which will include handling of all incoming voice calls and live web chats, through the use of dedicated agents.

In line with the contract, sales or technical enquiries and customer relationship activities will be undertaken by Silah Gulf on behalf of Diyar Al Muharraq.

“With the assimilation of digital technology into almost every aspect of our daily lives, even the most ardent cynics tend to lean on its conveniences from time to time,” said Dr Al Shaer.

“And with the number of interactive software users and mobile technology consumers increasing on an exponential basis, we decided that seeking professional services to manage, augment and therefore, stimulate customer relations was the most productive course of action.”

Diyar Al Muharraq is a master-planned city offering a range of housing options and lifestyles.