MANAMA: The number of eTransactions saw a 51 per cent leap to 28,000 transactions during the third quarter this year, when compared with the third quarter last year, according to data from the Information and eGovernment Authority (iGA).
Over the same period, the value of financial payments saw a growth of about 69pc amounting to more than BD24 million of the various authority channels.
iGA acting chief executive of eTransformation Dr Zakareya Ahmed Al Khaja said the delivery of government eServices is done in collaboration with numerous entities in order to accomplish requirements of the sustainable development.
“The authority seeks to create eTransformation in the society so as to make the completion of services electronically become the first choice for beneficiaries.
“Such statistics reflect the society’s acceptance of such type of transformation and beneficiaries’ confidence in the eServices provided by the governmental entities – reducing time and effort necessary to complete these services,” he added.
About 244,000 online payment transactions amounting to a total of about BD22m were conducted via the national portal (Bahrain.bh) from January to September this year, an increase of 44pc when compared with last year.
The range of transactions and payments, include electricity and water charges, driving licences, University of Bahrain services, as well as the Sijilat system.
Such increase is due to the demand by graduate students to obtain driving licences.
During the same period, eTransactions via applications available on the Bahrain eGovernment Apps Store have increased by more than 30,000 with an amount exceeding BD2, about 135pc higher than the amounts paid via applications during the third quarter of 2016.
Total usage of applications by beneficiaries amounted to about 1.3m user with an increase of 46pc in comparison with third quarter of 2017.
Most users utilised the eTraffic app, EWA app, followed by GovEmployee app.
The number of visits to the available services on the portal has exceeded 2,500,000 and they comprise visits for services like passport renewal, courts and cases as well as General Directorate of Traffic.
Since the launch of revamped eKiosks in May 2016, about 7,000 transaction procedures were conducted using them with a total payment of nearly BD212,000.
Most transactions were for payment of criminal orders, vehicle registration renewal and payment of traffic contraventions.
On the other hand, live chats – received by the National Contact Centre – have more than doubled where over 20,000 instant chats have been responded to.