American online social media and social networking service company Facebook has apologised for the massive outages that crippled many of its platforms, including instant messaging tool WhatsApp and photo-sharing network Instagram on Sunday.
The services are now back up and running, a spokesperson said, but some users are still reporting technical issues. The US tech giant did not provide any explanation on what was behind the latest disruption that left thousands of users worldwide unable to access their accounts.
"Earlier today, some people may have experienced trouble connecting to the family of apps. The issue has since been resolved. We’re sorry for any inconvenience,” the spokesperson said after thousands of complaints had surfaced.
Users in many countries, including those in Bahrain, took to Twitter on Sunday to complain that they encountered problems getting on any of the platforms.
downdetector.com, which tracks outages, said the platforms had been having issues since 6am (EDT).
A heatmap of outage reports on downdetector.com showed that issues were experienced by Facebook users in a number of countries, including the UK, Georgia, Portugal, Greece, Bulgaria, Slovenia, Slovakia, Italy, Switzerland and a lot of countries in Europe, as of 5pm, Bahrain time.
Issues were also reported in some parts of the US, Thailand, Philippines, Malaysia, Taiwan, Singapore, Indonesia, Pakistan, Nepal, Egypt, UAE and Tunisia.
A few users claimed they were still experiencing issues on Monday morning. "Page (is) not loading, or newsfeed only has one or two stories. All history gone," said one user.
"(Facebook) has not worked correctly since Saturday. Still totally stuffed right now with no newsfeed," said a user from Australia.
This is the second outage to hit Facebook in less than two months. Last March 13, technical problems kept thousands of users from using the social networking platform for nearly 24 hours. The issue was blamed on a "server configuration change".
"As a result of a server configuration change, many people had trouble accessing our apps and services. We’ve now resolved the issues and our systems are recovering. We’re very sorry for the inconvenience and appreciate everyone’s patience," Facebook said.