Manama: Kalaam Telecom, the second largest telecommunications provider for corporate services in Bahrain, has announced a partnership with Gulf Customer Experience (Gulf CX), a digital business process outsourcing (BPO) provider in the GCC.
The partnership enables Gulf CX to seamlessly engage with customers across multiple channels, utilising a cloud contact centre infrastructure to provide a seamless customer experience.
Kalaam’s redundant solution ecosystem with the next-generation technology provides co-location with multiple data centres, Multiprotocol Label Switching links over fibre and microwave connectivity, local and international voice services that support inbound and outbound calls, two-way SMS services and business continuity planning.
“Kalaam intends to play a significant role in meeting Vision 2030 by facilitating and supporting the growth of emerging industry segments like BPOs in Bahrain,” Kalaam Telecom chief executive Veer Passi said.
“The flexible network deployment allows start-ups like Gulf CX easy scalability based on business needs and aligns with Kalaam’s product portfolio, offering a one-stop solution to this sector.”
Gulf CX chief executive Rami Sweis said the company’s business requires 24x7 service, flexibility and streamlining of connectivity and voice solutions.
“We relied on Kalaam for months to help us reach our target deployment date of March 1 this year,” he added.
“As the first provider of a fully cloud-based omni-channel contact centre, Gulf CX integrates customer relationship management, social media marketing, ticketing, geo-fencing and analytics solutions.
“Our clients engage with us for reliable and innovative customer experience solutions, and they have high expectations in terms of business continuity and quality of service.”