NEW YORK: Star Wars stormtroopers enforced mask-wearing and Mickey Mouse waved from a distance yesterday as Florida’s Walt Disney World opened to the public for the first time in four months amid a surge of coronavirus cases in the state.
Walt Disney welcomed a limited number of guests to parts of its sprawling Orlando complex, the most-visited theme park resort in the world, with a host of safety measures designed to reassure visitors and reduce the chances of catching the sometimes deadly virus.
Executives felt confident they had developed a responsible plan for reopening in phases during the pandemic, said Josh D’Amaro, chairman of Disney’s parks, experiences and products division.
“This is the new world that we’re operating in, and I don’t see that changing anytime soon,” D’Amaro said after he greeted guests and workers at the park.
Disney’s reopening of parks in Asia helped provide assurance about moving ahead in Florida, he added.
“I feel really good about our environment,” he added. “We’re taking this seriously.”
At the Magic Kingdom and Animal Kingdom, the two parks open yesterday, guests and employees wore face masks, underwent temperature screenings and were told to social distance everywhere from streets to rides. Plexiglass separated rows in lines, and ground markings indicated where people should stsand.
The resort suspended parades, fireworks and other activities that create crowds, as well as up-close encounters with Mickey Mouse, Cinderella and other characters. Instead, characters appeared on floats or on horseback.
The resort employs 77,000 people. Disney said it had trained a group of employees, including some who play costumed characters such as superheroes from The Incredibles, to nudge guests who become lax about the rules. Stormtroopers kept watch for violations in the Disney Springs shopping district outside the theme parks.
Coronavirus shutdowns have devastated Disney’s film, TV and theme park businesses. Having guests back at Walt Disney World is key to the company’s financial recovery. About 75 per cent of the parks unit’s operating income comes from Orlando, Imperial Capital analyst David Miller estimates.
Disney did not say how many people entered Walt Disney World yesterday, but D’Amaro said he saw “really good demand” for reservations in the short term and into 2021.
Shanghai Disneyland has increased capacity from its original limit of 20pc, or about 16,000 people a day, when it re-opened in May. Guest surveys showed “exceptionally strong” satisfaction with the Shanghai experience and the safety measures, D’Amaro said.