Top Saudi telecom operator Mobily said it has extended the managed services partnership with leading communications service provider Ericsson for another five years.
The deal covers fully managed end-to-end operations and optimization services with Ericsson Operations Engine in Saudi Arabia’s Western region in addition to Ericsson Charging System, PS Core and Intelligent Network (IN).
The new extension includes Cloud VoLTE and Evolved Communication, a solution that delivers voice and communication services across different types of devices and accesses, said the statement from Mobily.
Ericsson will also provide network optimization services, combining network expertise with its state-of-the-art cognitive software to deliver a better customer experience and ensure a superior return from network assets.
The deal also includes the deployment of Ericsson Operations Engine that supports Mobily to increase operational network efficiency and further enhance customer experiences for its subscribers, it added.
Chief Technology Officer Alaa Malki said expanding the long-term partnership with Ericsson was in line with Mobily's strategy to focus on its core business of providing world-class communications and the best possible service to growing customer base.
"Today’s agreement covers network and IT operations and field maintenance for our mobile networks, including access and core technologies. This will ensure that our subscribers can enjoy the digital transformation with great quality and speed as part of a superior customer experience," he noted.
As per the deal, Ericsson will support the service provider create sustainable differentiation by evolving from a network-centric operation focus to a user-experience-centric operation focus anchored by Ericsson Operations Engine.
"The extension of our managed services partnership underlines the strength of the business collaboration that we have built together since many years," remarked Ekow Nelson, Vice President of Ericsson Middle East and Africa.
"Ericsson has proven capabilities in managing and operating multi-technology networks and we will use our AI-based data-driven approach, Ericsson Operations Engine, to boost Mobily’s network performance and operational efficiency," he stated.
This renewed agreement reinforces the partnership between Ericsson and Mobily and reiterates Ericsson’s long-term commitment to working with Mobily, he added.-TradeArabia News Service