Etihad Etisalat (Mobily), a top telecom provider in Saudi Arabia, has signed an agreement with Ericsson, a leader in remote data and telecom to Saudize and enhance the quality of services Mobily offers to customers.
Mobily CEO Ahmed Aboudoma signed on behalf of Mobily while Rafiah Ibrahim, president of Ericsson in the Middle East and Africa signed on behalf of Ericsson.
Aboudoma said the agreement underscores Mobily's commitment to Saudize information technology, boost investment in the digital economy, transfer knowledge and experience in the field to the Kingdom, enhance national cadre skills, and highlight Mobily’s relentless drive to offer the latest technologies to its millions of customers as well as demonstrate its commitment to providing the best-in-class service.
He added that Ericsson is a value-added partner to Mobily given its long-standing experience in digital transformation and automation and clear vision that enables its clients to succeed.
Rafiah Ibrahim said: “Today’s agreement marks a significant milestone in our collaboration with Mobily in IT. Today, we will complement our managed services offering with IT Managed Services to provide Mobily subscribers with speed, security and reliability leading to a differentiated customer experience.”
According to the agreement, Ericsson will be responsible for managing IT operation services, end user support (first level support), information systems and applications, and infrastructure management services. This includes business support system, network support systems, customer support systems, and other tasks.
The joint Mobily-Ericsson project covers more than 100 technical applications and more than 2,000 IT infrastructure servers spread across more than three data centers. – TradeArabia News Service
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