Manama: Ahli United Bank (AUB) has won the prestigious Straight Through Processing (STP) Quality Award by Citi for the fourth consecutive year, in recognition of its superior and excellent performance in executing international payments as well as funds transfers in US dollar.
The coveted STP Quality Awards by Citi are bestowed upon selected banks globally which successfully meet the highest standards in clearing client funds transfers, trade finance and international settlements based on their STP rates, i.e. the percentage of automated payment transactions that are completed without additional manual intervention.
This year AUB won the Citi award having achieved the most outstanding STP rate of 99.55 per cent.
Citi Bahrain chief executive Usman Ahmed said: “We congratulate AUB for receiving the award for the third consecutive year. It validates the service quotient and commitment that both AUB and Citi have towards their customers.
“To recognise and reward the banking industry’s best practices in Bahrain and the region, Citi has embarked on this initiative of having an annual evaluation and award for the same. We hope this will encourage banks to perform better and in turn raise levels of customer satisfaction in this part of the world.”
AUB Group deputy CEO for operations and technology Shafqat Anwar said, “At AUB our primary focus has always been on attaining highest standards of customer service. We ensure customer requirements are met proactively with speed and accuracy.
“This year we are even happier to obtain the maximum STP rate of 99.55pc, which is a rare achievement. This esteemed award encourages our teams to perform even better and sustain their efforts to win customers’ trust in remaining the bank of choice for them. We thank Citi for bestowing us with this honour.”
&uuid=(email))