MANAMA: Early investments in IP-based private cloud hosting enabled Invita to have 50 per cent of its call centre staff working from home or client locations during Covid-19.
Rahul Bhalla, the chief executive of the PCI-DSS certified business process outsourcing (BPO) and digital transformation solutions provider, said it is handling substantially higher call volumes due to the Covid-19 pandemic and has managed the workload whilst complying with the Health Ministry’s safety regulations, leveraging the early investment in an IP-based contact centre solution .