Riyadh - Saudi General Authority of Civil Aviation has announced that passengers who have lost their luggage may claim compensation from the air carrier as stipulated in the Executive Regulations for Customers Protection.
The regulations include compensation for damage, loss, or delay of baggage, ranging from 350 units and 1,131 units.
The value of each unit varies according to the International Monetary Fund (IMF) standard. The unit is currently valued at SR5.2 in Saudi currency.
The Customer Protections Regulations allow passengers to raise the level and value of the compensation, in case the luggage includes valuable items, or when the baggage itself is expensive.
Concerned passengers have to complete the formalities and declare the value of the luggage before shipment and fill in the disclosure form provided by the carrier.
The Regulations stipulate that the air carrier must compensate the client for damage, or loss of luggage within 30 days of receiving the claim.
GACA has allocated a customer protection twitter account @GACACare, this in addition to GACA main account and a toll free number 800-116-8888 dedicated to serve all clients throughout the Kingdom’s airports.