One of Bahrain’s pioneering health providers Ibn Al Nafees Hospital has launched a new mobile app to help its patients keep connected and up-to-date with their medical needs.
Users have been fully involved in the process of producing the electronic service to ensure that it is simple to use and will remain fully involved as it continues to be developed.
There are also ‘really useful’ additions to the service offered. “Another unique feature of the app is the patient’s access to his or her history records,” revealed hospital chairman Dr Ali Jaffar.
Through the portal, all patients have access to important information about their previous visits, including the date and time of attendance, doctor’s name and medication prescribed.
“This is directly integrated with our database, so whatever information patients need or are making, the entries will take place in real-time,” Dr Jaffar said.
“Patients have their own dashboard and throughout the process we have kept patient confidentiality at the top of the agenda. Privacy has been placed at the forefront of everything we do.”
“Simply having a mobile app is not enough, many fail because they do not align the functionality with the end-user experience,” Dr Jaffar added. “We want to ensure we meet the expectations and needs of all our patients, both current and new ones!”
The perfect partnership includes a ‘feedback experience’ section so that users can inform the hospital about their electronic experience as the app evolves to meet future customer demands.
Chief Operation Officer – Ibn Al Nafees Hospital Ali Fardan said: “It’s a true partnership and we’re really excited by the launch of the app.
“The feedback we have already received from patients has been positive and everyone describes it as a really useful tool.”
Keeping in mind the convenience of patients, the new app is a fully-integrated system which can be accessed on a laptop, desktop or smart phone.
“Our new app is a true ‘patient portal’ whereby the user can interact with our hospital team without delay,” Mr Fardan added. “For example, if someone books an appointment it is immediately updated on our system.”
In today’s Covid-19 ‘new normal’ restrictions on social gathering, the electronic way forward also offers convenience and safety. In addition to booking appointments, the app also accepts payments for all services without cashier interaction for the ease and peace of mind of patients.
To accomplish this, the hospital sends a One True Pairing (OTP) number to the patient. It’s a system modern banks use to identify customers and safeguard electronic transactions. They can only be completed after entering the OTP which differs for every login, can only be used once and is also time-limited.
When a new patient wants to access to book appointments, the hospital has the option of providing a guest-user registration to allow them to use the app to also make bookings and payments.
The Ibn Al Nafees Hospital App is available for download on Google Play and the App Store.
For more information, visit ibnalnafees.com or call 1782 8282 or 1782 8232.
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