Mina - The Ministry of Hajj and Umrah continues to enhance its field and interactive service system for pilgrims by fully activating the Pilgrims Care Center at 1966, one of the key platforms for direct support and communication during the Hajj season 1446 AH, operating under a streamlined model to ensure rapid response times, efficient inquiry handling, and high standards of service quality.
The centre provides 24/7 services in more than 11 languages, facilitating seamless communication and offering support at every stage of each pilgrim’s journey. It is staffed by qualified and trained personnel who promptly respond to individual inquiries and coordinate follow-ups with the relevant authorities to ensure timely resolution.
The centre’s services include handling general inquiries, receiving reports, recording suggestions, and managing complaints related to various aspects of pilgrim services such as transportation, accommodation, and catering.
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