MANAMA: Gulf Customer Experience (Gulf CX), an outsourcing provider and customer experience innovator, has launched Gulf CX Cloud in line with its cloud migration strategy in partnership with Five9, a leading cloud contact centre provider.
The partnership will enable businesses in the Middle East – with focus on the GCC – to launch contact centre services rapidly, without the need to invest in hardware, or any other infrastructure; all that is needed are just a PC, headset and Internet connection.
With all the inbound and outbound contact centre features supporting IVR, voice, email, chat, video, text and social media, companies can now focus on their sales and/or service while the technology is fully hosted and seamless, anywhere and anytime.
Commenting on the partnership, Gulf CX chief executive Rami Sweis said: “We hear the frustration and complaints from contact centre professionals all the time about the effort, resources and costs involved in setting up and maintaining a contact centre infrastructure.
“Currently, in our dynamic and fast-moving region it is clear that companies are no longer willing to be burdened by high capital expenses and maintenance contracts that seem to be ‘out of touch’ with business needs.
“Our cloud contact centre clients are looking for a reliable, flexible, easily integrated cloud contact centre service that allows their agents located across the region to be set up on a single platform with the ability to interact with anyone regardless of their location.
“We are happy to partner with Five9 who we think are the ideal fit, as they have been rated by Gartner Magic Quadrant as a leader in the ‘contact centre as a service’ domain for the fourth year in a row.”
Jon Gibbs, enterprise sales director at Five9 EMEA, said: “With GulfCX we have the right partner on board for the Middle East. As an outsourcer and CX innovator, GulfCX has a deep understanding of the contact centre space in the region.”
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