ICICI Bank has opened a new service centre in Dana Mall through which the bank expects to widen its customer base among the Indian community in Bahrain.
A bouquet of banking services, except cash deposit and withdrawal, to the retail, private and corporate banking customers will be offered at the new centre as part of a hybrid model, Amit Bansal, the Bahrain country head at ICICI Bank, told the GDN.
“There is a trend in the industry to move away from physical infrastructure, however, we feel that our customers would not only want the convenience of digital banking but also the assurance that face-to-face interaction brings when it comes to certain transactions.”
“We want to provide our customers with the ease of banking digitally, driving a seamless journey and a hassle-free experience.
“This is the third physical touch-point of the bank in the kingdom, the first being the main branch at Manama Centre and the second being the service centre in Juffair,” ha said.
According to Mr Bansal, Dana Mall was chosen as the home of the centre because of its central location and its large footfall, including many Indians.
“The new centre would offer increased convenience to non-resident Indians (NRIs) in Bahrain and provide them complete solutions for their various banking needs,” he added.
The array of products and services available at the centre for retail and private banking customers include savings and current account, fixed deposits, loan against NRI deposits, cheque collection and clearing and global money transfers.
It also facilitates home loans for purchasing properties in India, as well as opening of 3-in-1 trading account in India.
Additionally, it offers corporate clients with current and call account, salary transfer facility among others.
The centre was inaugurated by Indian Ambassador Piyush Srivastava in the presence of ICICI Bank regional head for West Asia and Africa Anil Dabke, Mr Bansal, other officials and guests.
Located on the ground floor in Dana Mall, the centre will be open from 10am to 6pm, Monday to Friday, as well as the first, third and fifth Saturdays of the month.
It will remain closed on Sundays.
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