FSI, a major player in the computer aided facilities management (CAFM) software and services sector for the built environment, has announced that its Middle East unit has launched a new service app for workplace and residential customer engagement.
The latest app from FSI Middle East, @yourService, is an innovative way for B2B and B2C customers to access facilities services and helps connect the customer, service desk and the facilities workforce through a seamless reporting, booking and payment system, said the statement from FSI.
Customers, whether residential or commercial, get access to a powerful app that puts service booking and delivery into their hands. With a feed of all activity that’s relevant to them, the app is helping workplace employees stay up-to-date and gives residents a one-stop-shop for services.
This allows facilities management companies to enhance their service delivery proposition in residential and workplace customer engagement by dramatically improving the customer experience, it stated.
"Residents and employees can now make home and workplace service requests quickly and easily through the dedicated app, reporting issues or booking and purchasing services such as dry cleaning, engineers, deliveries and more," explained Adrian Jarvis, the Director of FSI Middle East.
"The configuration is flexible, meaning that both workplace and residential services can be easily created, promoted and adapted however you choose," he noted.
"With engagement and access to services increased, reliance on emails, phone calls and outdated intranet portals is significantly reduced. The app is set to help facilities management firms create new revenue opportunities and deliver a streamlined way to provide support and status updates on activity," he added.
Unique features of the @yourService app include:
*Activity Feed - whether it’s home service updates for residents or building services for employees, all customers can see the activity that’s relevant to them.
*Scanning - one of the biggest challenges of issue reporting in the workplace is pinpointing the exact location of the fault. QR, NFC or barcodes allow customers to give an accurate placement of the asset or area identified.
*Appointment Setting - dates, times and service selection allow customers to book an appointment that suits them.
*Service Updates - the service desk can provide one-to-one or wider updates to groups on certain tasks.
Payment Gateway - as a brand agnostic app, you can choose the payment provider of your choice.
Jarvis said the new app is seamlessly integrated with the FSI ecosystem and provides service providers with an end-to-end business and customer engagement solution.
"FSI offers a comprehensive one-stop solution for all - from a request (and payment) via @yourService, through the back-office Concept Evolution and delivery in the field through FSI GO, and we are very excited about the latest additional to our already comprehensive portfolio," he added.-TradeArabia News Service
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