Artificial Intelligence (AI) is one of the most important technological innovations in the modern era, as it includes the development of systems capable of performing tasks that require human intelligence such as learning, reasoning and adapting to new situations.
With the development of technology, AI applications have become an integral part of our daily lives in various fields.
AI is a branch of computer science as it aims to create systems capable of simulating human intelligence.
AI can be divided into two main types: Narrow Artificial Intelligence (ANI), which specialises in performing a specific task such as recognising images or voice. Artificial General Intelligence (AGI) aims to develop systems capable of performing any intellectual task that a human can perform.
For example, AI is used in diagnosing diseases, developing medicines, and analysing medical data to improve healthcare. Smart robots are also used in production lines to improve efficiency and reduce costs. Smart education systems can be used to provide personalised educational content and analyse student performance. Not to mention the use of facial and fingerprint recognition technologies in security and monitoring systems as well as improving customer experiences by analysing data and suggesting appropriate products.
There are undoubtedly many challenges facing AI as its applications raise questions about privacy, security and the impact on jobs.
Automation and AI have made some jobs obsolete, leading to unemployment and economic displacement for some workers. This transformation requires reshaping skills and adapting to new roles.
In addition, securing artificial intelligence systems is a sensitive issue as they can be used maliciously if not properly controlled. Not to mention the need for countries to develop legal and legislative frameworks to deal with the challenges posed by AI technologies.
We do not deny that AI opens new horizons to improve human lives in multiple fields, but it also poses challenges that need to be addressed wisely. By balancing innovation and responsibility, we can benefit from AI while reducing its risks.
I am not a specialist in this field. From my humble point of view, I don’t see the need to rush after these innovations of modern technology. We need to be patient in applying them in our work. As much as they have high capabilities in developing skills and facilitating tasks, they lack what is called the ‘personal or human touch’.
Dear readers, if we go back many years, many ministries and government and private institutions created an automated response system (Answering Machine) for phone calls from reviewers instead of allocating a permanent employee (switchboard employee). At that time, this innovation or device was considered a revolution in the world of technology and communications! I personally remember that I had reservations about applying this idea because it does not serve the institution or even the reviewers or callers from outside the institution. Simply put, the automated device could not interact well with callers and reviewers, and therefore customer service was not satisfactory, from my point of view.
So, I am not against the use of AI in corporate operations. It can be utilised in production lines, operation, manufacturing and other technical sectors, and not in other businesses that require interaction with individuals.
In the field of industry and production, technological developments have enhanced various sectors, leading to economic growth and development, as automation, AI and data analytics have simplified operations and reduced operating costs.
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