A remote inspection service for boats and jet skis has been launched to streamline the process and eliminate the need for boat owners’ physical presence.
The Transportation and Telecommunications Ministry announced the new digital service yesterday, as part of the government’s ongoing efforts to improve service quality.
The ministry’s Ports and Maritime Affairs Under-Secretary Bader Hood Al Mahmoud noted that the development of this service comes within the framework of the ministry’s adoption of innovative digital solutions that contribute to achieving 100 per cent digital transformation of services, increasing efficiency and streamlining procedures for beneficiaries, in line with the government’s directives to develop and enhance the quality of government services.
The digital service streamlines the inspection process, enabling beneficiaries to complete the service without the need to be physically present, making the process more efficient and user-friendly.
Owners of small boats that are less than six years old and all jet skis can now undergo technical inspections via video call after submitting their applications electronically through the Small Vessels Registration Portal, paying the fees and scheduling an appointment.
This replaces the previous system of on-site technical inspections.
The portal can be accessed by visiting ssrp.marasi.gov.bh.
“This development reflects the ministry’s commitment to continuously improving its services to save time and effort for beneficiaries, enhance the efficiency of the boat and jet ski registration system, and elevate the user experience by providing integrated and easily accessible digital services,” Mr Al Mahmoud added.
The ministry has digitally transformed related procedures, improved user experience and simplified processes leading to a 50pc reduction in the number of approvals required and the unified provision of service information across all government channels.
As part of the government’s ongoing efforts, more than 1,300 government services have been documented, translated and published.
Of these, 800 services have undergone development and re-engineering processes in various government sectors, based on suggestions and observations received regarding government services through the National System for Suggestions and Complaints (Tawasul), investor feedback, and mystery shopper reports for evaluating government services.
In addition, guidance manuals and service level agreements have been launched, contributing to raising the efficiency of procedures, improving the quality of services provided, enhancing the beneficiary experience, and supporting the government’s digital transformation path.
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