Acting Head of the Infrastructure and Operations Sector at Kuwait's Communications and Information Technology Regulatory Authority (CITRA) Layali Al-Mansouri affirmed on Friday that digitalisation in Kuwait is guided by one clear and unwavering principle "technology must serve everyone." This came during her speech at a high-level forum held as part of the World Summit on the Information Society (WSIS 2025) in Geneva.
She stressed that "delivery of inclusive and efficient e-services not just as a matter of convenience but as a social imperative and a cornerstone of our national development agenda under the "Kuwait Vision 2035." Al-Mansouri emphasized that "ensuring that digital public services are inclusive and user-centric is not merely a technical challenge but a reflection of our collective commitment to building equitable societies for the future." She explained that achieving this fundamental goal in Kuwait means that inclusivity is embedded as a core design principle in digital services not an afterthought, highlighting that "Our approach is rooted in a citizen-centric methodology where we actively engage with our people to co-create the services they need." Al-Mansouri stated that this approach prioritizes accessibility for the elderly and persons with disabilities ensures multilingual support and promotes intuitive user interfaces suited to various levels of digital literacy.
She noted Kuwait's success stories notably the (Sahel unified government application) launched in 2021 with 13 government entities providing 123 services (Sahel) has evolved into a
fully integrated digital ecosystem. It now serves over 2.8 million users and processes more than 100 million transactions and offers more than 450 services from 40 government agencies with an average of 4.5 million transactions per month.
She also highlighted Kuwait's innovations in digital experiences including the launch of the "Newborn's Journey" the first integrated digital process that combines seven government
services into one seamless transaction. She noted the launch of "Sahel Business" in 2022 which now offers 212 specialised services from 18 government agencies with over 515,000
completed transactions to date.
Al-Mansouri affirmed that these platforms reflect Kuwait's commitment to a responsive digital government that ensures accessibility and leaves no one behind.
Speaking to KUNA following the forum, Al-Mansouri said CITRA's participation aims to follow global trends and the latest developments in key areas notably artificial intelligence cybersecurity advanced networks and sustainable digital infrastructure.
She stressed that through such participation Kuwait seeks to benefit from the successful experiences of other countries and learn from international best practices in ICT, particularly in
the fast-evolving digital environment.
Separately Acting Director-General of the Central Agency for Information Technology (CAIT) Najat Ibrahim told KUNA during her participation in (WSIS 2025) that Kuwait places strong emphasis on regional and international cooperation to build a safe and inclusive digital future.
She noted the rapid advances in artificial intelligence witnessed during the summit's sessions and panel discussions.
Ibrahim stressed Kuwait's firm belief that "true digital transformation is not just about adopting technologies but also about building national capacities developing digital skills and enhancing digital inclusion across all sectors." She also underscored the importance of attending such international events to stay abreast of the latest developments in AI and ICT and to exchange expertise with global specialists which she said will contribute to advancing the goals of (Kuwait Vision 2035) and enhancing the country's readiness for an innovation driven digital economy.
(WSIS 2025) and the (AI for Good Global Summit) witnessed strong high-level participation from Kuwait led by Minister of State for Communications and Chair of the Digital Cooperation Organisation (DCO) Omar Al-Omar.
During the summit, Al-Omar announced the launch of the DCO's "AI Ethics Assessment Tool" aimed at guiding AI developers and users on potential human rights impacts and ensuring alignment with ethical standards.
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