As part of the government's ongoing efforts to enhance service quality and re-engineer government services, the Ministry of Transportation and Telecommunications has developed a remote technical inspection service for boats and jet skis. The digital service streamlines technical inspection procedures and enables beneficiaries to complete the service without in-person attendance, enhancing efficiency and improving the user experience.
Under the enhanced service, owners of small boats that are no more than six years old, as well as all jet skis, can complete the technical inspection through a video call after submitting an electronic application via the Small Ships Registration Portal (ssrp.marasi.gov.bh), paying the required fees, and booking an inspection appointment. The new process replaces the need for on-site technical inspections.
The service enhancement also includes the full digitalisation of its procedures, improvements to the user interface and user experience, simplified procedures, a 50% reduction in the number of approvals required to obtain the service, the unification of service information across all government channels, and a 25% reduction in the service-level agreement (SLA) timeline.
Bader Hood Al Mahmood, Undersecretary for Ports and Maritime Affairs at the Ministry of Transportation and Telecommunications, said that the service was developed as part of the ministry's adoption of innovative digital solutions that support the full digital transformation of its services, improve operational efficiency, and facilitate procedures for beneficiaries, in line with the government's direction to develop and enhance the quality of government services.
He added that the enhancement reflects the ministry's commitment to continuously developing its services to save beneficiaries time and effort, improve the efficiency of the boat and jet ski registration system, and enhance the user experience by providing integrated, easily accessible digital services.
As part of ongoing government efforts to develop and re-engineer government services, more than 1,300 government services have been documented, translated, and published, with around 800 services undergoing development and re-engineering across various government sectors.
This is based on proposals and feedback received regarding government services through the National System for Suggestions and Complaints, Tawasul, investor feedback, and secret-shopper reports evaluating government services, as well as on the launch of guidance manuals and service-level agreements.
These efforts contribute to improving procedural efficiency, enhancing service quality, strengthening beneficiary experience, and supporting the government’s digital transformation journey.
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