Around 200 requests, complaints and suggestions were recorded in Capital Governorate constituency 10 between January 2024 and February 2026, prompting intensified co-ordination with government entities to speed up responses and improve services.
Constituency 10 covers residential and commercial areas across Sanad, West Eker (Al Eker Al Gharbi), parts of Nuwaidrat and Isa Town, and Al Majjam, and includes public facilities such as Sanad Park and Al Eker Al Gharbi Public Park.
Capital Trustees Board vice-chairwoman and information and public relations committee chairwoman Dr Khulood Al Qattan said the figures were part of a detailed Constituency Requirements Inventory, prepared by the media unit of the Capital Trustees Board to track issues raised by residents and monitor how quickly authorities respond.
“This inventory allows us to move from general complaints to measurable follow-up,” she said. “We now know exactly where requests are coming from, what type they are, and which authority is responsible for resolving them.”
Of the recorded 189 cases logged, 47 came directly from citizens and residents, 18 from civil society organisations, 14 through board members, 13 via representatives of the Capital Governorate, 85 through field visits and the National Suggestions and Complaints System Tawasul.
“These numbers show that residents are highly engaged and are using both direct communication and official platforms to raise issues,” Dr Al Qattan noted.
Data showed that most complaints forwarded to the Works Ministry related to basic infrastructure and safety. Out of 77 requests sent to the ministry, 45 concerned sidewalk and road maintenance, 14 requested the construction or repair of speed bumps, 11 were related to water accumulation and two to traffic sign maintenance. Other cases involved sewage issues and opening or closing road outlets.
“These are everyday issues that directly affect quality of life – walking safely, driving safely, and preventing flooding or sewage problems,” she said.
Piles of garbage in Sanad
The report also monitored how various authorities handled the cases, including the Capital Governorate, Municipalities and Urban Planning and Works ministries and the Electricity and Water Authority, the Urban Planning and Development Authority (UPDA), and the Health Ministry.
According to the inventory, 20pc had been closed by the Municipalities Affairs and Urban Planning Ministry, while 71pc of referrals to the Works Ministry were shown as closed, under review or answered.
“The purpose is not only to forward complaints but to make sure they do not disappear into the system,” Dr Al Qattan said.
“We follow each case until it is closed, answered, or escalated.”
Particular attention is being paid to public facilities and parks in the district, especially Sanad Park and Al Eker Al Gharbi Park, which residents frequently flagged for maintenance, lighting, cleanliness and surrounding road conditions.
“These parks are vital breathing spaces for families, and the surrounding infrastructure must match their importance,” she added.
A worker carrying out maintenance on damaged pavement tiles
Capital Trustees Board chairman Saleh Tarradah has directed that the findings be used as a working document for upcoming co-ordination meetings with service ministries and authorities.
Mr Tarradah will now hold joint meetings with relevant authorities to set timelines for unresolved requests, prioritise pavement and road repairs in Isa Town (Block 815) and Sanad (Blocks 743-745), and improve response times for water accumulation and sewage complaints.
He added that the inventory will now be updated periodically to ensure Constituency 10 residents can see tangible improvements on the ground.
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