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As part of ongoing government efforts to enhance service quality and re-engineer procedures, the National Health Regulatory Authority (NHRA) has developed its health product registration service to improve customer experience through a newly upgraded electronic system aligned with internationally recognised standards.
The enhanced service includes strengthened electronic verification processes to ensure data accuracy and procedural integrity, contributing to the quality of health products in Bahrain and reinforcing patient and community safety.
The updated system enables agents to submit applications in accordance with revised procedures consistent with global standards.
The development has reduced the service completion time from 20 to 15 working days, streamlined the service level agreement, and limited the application process to four steps, from submission, document upload and fee payment, to review by the competent department and issuance of approval through the “Adweya” digital system. Service information has also been unified across all channels to enhance efficiency, quality, and customer partnership.
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