A digital service allowing users to regularise a domestic worker’s status – either by issuing a new work permit or cancelling the existing one to enable their departure – has been upgraded, cutting processing time by 90 per cent.
According to the Labour Market Regulatory Authority (LMRA), the service turnaround has been reduced from 10 working days to just one, while required documents have also been halved.
Service information has also been unified across all channels, and the number of approvals required has been reduced by 25pc, enhancing procedural clarity, improving service quality, and providing a more efficient and streamlined experience for beneficiaries.
LMRA deputy chief executive officer for services and operations Ahmed Al Aradi said that the service reflects the authority’s adoption of innovative digital solutions that enhance efficiency.
“The enhancement demonstrates the LMRA’s commitment to developing its services in a manner that reduces time and effort for beneficiaries and strengthens the effectiveness of the labour market system,” said Mr Al Aradi.
More than 1,300 government services have been documented, translated and published, with around 800 services undergoing development and re-engineering across various government sectors.
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