As part of ongoing government efforts to improve service quality and re-engineer procedures, the Ministry of Health has developed the Safe Disposal Certificate for Damaged Food Products service as a digital service aimed at ensuring the safe disposal of damaged, expired, or rejected food products under the supervision of the ministry.
The service contributes to protecting public health, preventing the circulation of products unfit for consumption, documenting safe disposal processes, and ensuring their implementation in accordance with the regulations and health requirements approved in the Kingdom of Bahrain.
Under the enhanced service, the processing time has been reduced from 10 working days to three days, without the need to submit documents. The number of required approvals has also been reduced, while application forms have been converted into electronic forms. The ministry has further improved the systems in use, enhanced the user interface and experience, and unified service information across various channels, facilitating access to the service and providing beneficiaries with a more efficient and streamlined experience.
Dr. Lulwa Rashid Showaiter, Undersecretary of the Ministry of Health, said the service forms part of the ministry’s adoption of innovative digital solutions that enhance the efficiency of government services, improve service delivery quality, simplify procedures, and support the business environment, in a manner that advances digital transformation and strengthens transparency and reliability in service provision.
She added that the development of the service reflects the ministry’s commitment to enhancing its services in ways that reduce time and effort for institutions and improve the effectiveness of the overall work system.
As part of ongoing government efforts to develop and re-engineer government services, more than 1,300 government services have been documented, translated, and published, with around 800 services undergoing development and re-engineering across various government sectors.
This is based on proposals and feedback received regarding government services through the National System for Suggestions and Complaints "Tawasul," investor feedback, and secret shopper reports evaluating government services, as well as the launch of guidance manuals and service level agreements.
These efforts contribute to improving procedural efficiency, enhancing service quality, strengthening beneficiary experience, and supporting the government’s digital transformation journey.
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