BILLING, network performance and contractual issues were the main source of complaints by customers against telecom companies in the first quarter of the year.
Bahrain’s telecom watchdog, the Telecommunications Regulatory Authority (TRA), said yesterday that it had received 180 complaints during that period, up from 111 during the same time last year.
The complaints were made through its hotline 81188.
“The highest categories for complaints in 2016 were 55 for billing and invoicing (30.6 per cent), 39 related to network service performance (21.7pc) and 31 contractual issues (17.1pc),” the TRA said in a statement.
It said other categories of complaints included financial fraud nuisance calls, adding that 143 of the total complaints had been resolved.
“It is evident to us that our efforts to raise awareness are paying off, as the increase in calls clearly reflects that,” said Consumer Affairs and Media Directorate acting director Taiba Al Binali.
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