Mitel, a global leader in business communications, has announced first-of-its-kind managed services partnership in the Middle East region with the leading Pan-Arab MSP, Kalaam Telecom Group.
Effective immediately, the exclusive partnership focused on the new hybrid model of cloud-based applications enables Kalaam to deliver highly secure voice and collaboration solutions such as unified communications as a service (UCaas) and contact centre as a service (CCaas) for enterprises and governments across the Saudi, Bahrain and Kuwait regions.
The partnership will allow Kalaam to tap into Mitel’s expertise in unified communications and collaboration technology to guarantee seamless communication over robust solutions such as UCaas and CCaas to deliver outstanding customer experience.
The integration of artificial intelligence (AI) layer to these solutions and cloud-based model enables secure infrastructure for remote, hybrid and digital workplace environments for SMBs, enterprise and government sectors.
The Kalaam-Mitel partnership provides businesses with freedom of choice between subscription-based monthly cloud-hosted option or classical on-premises solution offering greater flexibility and reducing the overall cost of ownership.
Feras Zeidan, country sales director for META at Mitel, commented: “Demand for cloud communications has grown significantly following the pandemic to answer an increasing need for flexibility, scalability and business continuity.
Through our partnership with Kalaam Telecom, organisations will be able to take advantage of both our world-class UC and Contact Centre solutions quickly and easily in the way that best fit their needs in terms of deployment and purchase model.”
Commenting on the partnership, Veer Passi, group chief executive at Kalaam Telecom, added: “Kalaam has always set itself the objective of bringing the latest technological advances to business organisations, while providing ease and flexibility at every step of their digital transformation journey.
Mitel, being the domain leaders in the UC and CC space, complements our portfolio of voice and collaboration solutions and is the obvious choice for us to support the increasing demand for cloud-based UCaas and CCaas solutions in the region.”
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