The Information and eGovernment Authority (iGA) has added a new feature to the ‘Virtual Customer Service Centre’ available on its corporate website (iga.gov.bh), for ID Card and Civil Records services, Birth and Death services, and Building and Establishment Address services.
The new feature enables the users to complete direct payment transactions during the virtual video call by scanning a QR code through the BenefitPay app.
This enhancement reflects the iGA’s ongoing efforts to expand digital services and support Bahrain’s digital transformation, in line with directives of Interior Minister and Ministerial Committee for Information and Communications Technology chairman General Shaikh Rashid bin Abdulla Al Khalifa.
iGA director of Identity and Population Registry Shaikh Sabah bin Hamad Al Khalifa said that the new feature is an added option within iGA services provided by the virtual Customer Service Centre that includes issuing, renewing, or replacing ID cards, updating civil records information, updating residential addresses, and issuing, amending, or replacing lost birth and death certificates.
“The aim is to support citizens and residents with difficulties in dealing with digital services to complete their transactions entirely virtually through live video communication, offering a more seamless services and convenient customer experience,” Shaikh Sabah added.
“To benefit from these services,” Shaikh Subah said, “users can access the Virtual Customer Service Centre through the iGA’s corporate website and book an appointment for a virtual video call with iGA customer service agent. A Microsoft Teams link is then sent to the user, enabling direct video communication with service agent to finalise the transaction.
The centre also offers sign language support for people with hearing disabilities through direct video call with the agent on WhatsApp platform. This service is available from 8am to 4pm, Sunday to Thursday, allowing users to communicate directly with customer service representatives and receive tailored assistance that meets their needs.
The iGA encourages citizens and residents to take advantage of the virtual service centre for ID card, address and civil status services. For more information, users can contact the government services contact centre at 80008001, use the national suggestions and complaints system (Tawasul) and its mobile app, or follow the iGA’s official social media accounts @iGAbahrain.
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