As part of the government’s efforts to enhance service quality and advance service re-engineering, the National Health Regulatory Authority (NHRA) has developed its visiting doctor licensing service, aimed at improving the efficiency and quality of issuing licences to practise regulated health professions for visiting physicians, in accordance with approved professional classification standards and regulatory requirements.
The service’s processing period has been reduced from five working days to three. Review procedures have been streamlined through the integration of two verification stages into a single process undertaken by the competent registrar, while maintaining comprehensive verification of documentation, alignment with professional verification and classification certificates, and full compliance with approved regulatory requirements, ensuring the absence of any legal or procedural observations.
The measures reinforce procedural accuracy, strengthen governance standards, and support the authority’s direction towards simplified, high-efficiency service delivery.
The development initiative also included shortening the service level time frame, reducing the application process to four steps, minimising required approvals and unifying service-related information across official platforms. Enhancements to the system interface and user experience were implemented to simplify procedures, improve accessibility and ensure the highest levels of reliability and quality in service provision.
NHRA chief executive officer Dr Ahmed Al Ansari affirmed that the launch of the upgraded service aligns with the authority’s strategic approach to leveraging advanced digital technologies to strengthen its regulatory and supervisory framework, in line with its mandate to uphold the quality and safety of healthcare services.
He noted that the initiative reflects the authority’s commitment to continuous institutional development, procedural modernisation, reduced processing times and enhanced operational efficiency across the healthcare sector.
Within the broader framework of sustained government efforts to develop and re-engineer public services, more than 1,300 government services have been documented, translated and published, of which 800 have undergone development and re-engineering across various government entities.
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