The government has been urged to fast-track services after a municipal inventory report highlighted the concerns of citizens in Constituency Seven of the Capital Governorate.
Infrastructure and maintenance issues dominated their complaints, with road and pavement repairs topping the list.
Requests also included fixing sidewalks, filling potholes, addressing water accumulation, installing traffic signage and improving parking facilities.
The report, covering the period from January 2024 to December 2025, was presented by Capital Trustees Board media co-ordinator Farah Omar, on behalf of its chairman Saleh Tarradah, who described the findings as a ‘reflection of the daily challenges faced by residents’.
Mr Tarradah
Constituency Seven – overlooking Tubli Bay that includes parts of Isa Town, Jid Ali, Jirdab, Al Nasifa and parts of Tubli (Al Kawara Village) – is a densely populated mix of residential and commercial areas, home to key landmarks, government entities and public facilities. Despite its strategic importance, the report reveals a steady stream of complaints and service requests from citizens.
A total of 295 applications, complaints and suggestions were recorded during the reporting period, alongside 63 submissions through the national ‘Tawasul’ system and 43 via Capital Governorate representatives, in addition to 12 field visits.
Clean-up work in the area
“These figures are not just numbers, they represent real concerns raised by citizens and residents who expect timely solutions,” Mr Tarradah, who is also a resident of the constituency, said.
“The volume of requests shows how essential it is to strengthen co-ordination between concerned entities and accelerate the pace of delivery.”
The Works Ministry alone received the bulk of these requests, accounting for 65 per cent of all submissions, followed by the Municipalities Affairs and Agriculture Ministry at 26pc. Other entities involved included the Electricity and Water Authority (EWA), the Urban Planning and Development Authority and the Telecommunications Regulatory Authority (TRA).
Removing trees blocking the road
“The concentration of requests within the works and municipal sectors highlights a pressing need to prioritise basic infrastructure,” Mr Tarradah noted. “People are not asking for luxuries, but for essential services that directly impact their daily lives – from safe roads to a clean and organised environment.”
Several on-ground issues were specifically highlighted in the report, including complaints about potholes on roads in Jid Ali and surrounding areas, as well as the need for improved road maintenance and drainage solutions.
Of the total applications submitted, 61 were completed, 49 remain under review and 75 have received responses. While officials say efforts are ongoing, residents continue to call for faster implementation.
Potholes that need to be fixed
“While we appreciate the entities that have responded and handled requests, there is an urgent need to accelerate the processing of pending cases,” Mr Tarradah said. “Delays in some instances directly affect quality of life and increase the burden on residents.”
The constituency has no elected municipal councillor and is represented in Parliament through MP Zainab Abdulamir, vice-chairwoman of Parliament’s financial and economic affairs committee.
Mr Tarradah stressed the importance of stronger follow-up mechanisms to ensure residents’ voices are heard.
“Constituency Seven has the potential to become a model for organisation and service delivery, but that requires faster response times and more efficient planning,” he said.
The report has been presented to the Cabinet for review.
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