MANAMA: Bahrain-based Infonas has partnered with Hortium to enhance monitoring and performance management system to provide a superior value proposition to enterprise corporate customers and partners.
Using Hortium’s real-time performance analytics, measuring and reporting solutions, Infonas will seek to achieve deeper application visibility, health and performance monitoring of its customers’ infrastructure and applications services.
It will enhance the level of proactive service management available and provide greater insight to help customers optimise the delivery of applications to end users. This is critical as Infonas customers go through their digital transformation journeys.
In addition, Infonas will proactively use data analytics from Hortiums solutions with its customers, to create closer business partnership and improve the delivery of services to customers’ end-users.
The Hortium capability enables Infonas to intelligently manage the overall service performance demands, ensuring that its partners and enterprise customers have greater visibility and control over their IT delivery and experience to their end users.
Infonas Global Business director Liam Hunt said, “We chose Hortium because it is a cloud-based service with a highly intuitive user interface. This intuitive portal means any level of customer – from the non-technical to the engineer – can view the information they need. And since everything is software-as-a-service, Hortium is fast to market and has all the functionality we require.
“The insights into real-time performance alongside historical trends will enable us to improve the management and value within our customers’ infrastructures as well as troubleshoot issues far more effectively. We will also tailor Hortium’s reports to include the vital services that we deliver to our customers.”
“Going forward, Hortium is helping us to report on our planned Unified Communications services and end-user compute analytics such as Skype for Business, Contact Centres and Enterprise Applications.”
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