Abu Dhabi: ADNOC Distribution announced the roll-out of an eight-month pilot phase of its smart self-service refuelling, ADNOC SMART, in Abu Dhabi from 1st March to 1st October 2016.
The pilot phase will cover four service stations and allow customers to try out self-refuelling using state-of-the art technology and a variety of payment methods.
The ADNOC SMART service is in line with the guidelines of Abu Dhabi Vision 2030 and the UAE’s efforts aimed at shaping smart governments and smart cities.
The new service will mark an important milestone in enhancing the operational capacity and efficiency of the ADNOC Distribution network.
To live the experience to the utmost and benefit from ADNOC SMART's full features, all individual customers are encouraged to register for ADNOC Wallet account.
The ADNOC Wallet allows customers to pay for their purchases at the participating service stations in three different ways – via the Smart Tag, a smart chip installed at the fuel inlet of the vehicles’ fuel tank and linked to the ADNOC Wallet account, ADNOC Plus cards, or via their ID card that is also linked to the ADNOC Wallet and activated for payments.
The smart payment solutions are aimed at providing customers with added convenience and safety, enabling them to manage their accounts from anywhere, at any time using tablets or mobiles. The company says that ADNOC SMART eventually seeks to reduce queues and waiting time at ADNOC Distribution’s network of service stations.
Abdulla Salem Al Dhaheri, CEO of ADNOC Distribution, said, "ADNOC SMART service allows customers to benefit from our cutting-edge technologically advanced infrastructure to experience self-refuelling in a fast, easy and safe environment when they visit one of our smart service stations. We will monitor and evaluate the pilot phase of ADNOC SMART and the customer’s actual experience throughout the implementation of this pilot phase.
Based on the outcomes, we hope to expand the service, after carrying out improvements if needed, across our network of service stations in the Emirate of Abu Dhabi."
Al Dhaheri added, "As per the Abu Dhabi Vision 2030 guidelines, ADNOC Distribution is committed to fulfilling the vision of the UAE leadership to achieve smart governments and cities through implementing this service. We are keen to provide an enhanced experience to our customers at our smart service stations and are taking all necessary efforts to make this transition phase a smooth and rewarding one for customers, partners and all concerned stakeholders."
At the launch of the pilot phase, ADNOC Distribution will provide additional incentives to its customers to subscribe to the ADNOC Wallet through offering the Smart Tags for free to the first 5,000 customers opting to experience the service.
The company will also issue ADNOC Plus cards for free to the first 5,000 customers. In addition, customers registering for ADNOC Wallet will also have their ID cards linked to their ADNOC Wallet accounts and activated for free.
The four service stations included in the pilot phase are - Rabdan Service Station located in Al Mushrif area on Sheikh Rashid bin Saeed Al Maktoum Street - Abu Dhabi Road, Al Nasr Service Station located on Sheikh Zayed the First Street, Al Zafarana Service Station located near Khalifa University, and Al Qanah Service Station located on Al Khaleej Al Arabi Street.
Customers can get instant directions to the locations of service stations implementing the pilot phase of ADNOC SMART by entering the stations’ numbers on the company’s free to download mobile application (mobileapp.adnocdistribution.ae)
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