Hundreds of municipal requests, complaints and service applications were logged across Capital Governorate Constituency Three over a two-year period, highlighting both the pressures on infrastructure and the growing engagement of residents in improving their neighbourhoods.
The figures were revealed during a detailed presentation delivered by Capital Trustees Board co-ordinator Sara Hamza, on behalf of the services and public utilities committee, covering the period from January 2024 to December 2025.
Constituency Three is one of the most diverse areas under the board, combining residential and commercial zones and hosting several government entities and service facilities.
It includes seven areas, famously Seef, 17 blocks and five public parks: Sanabis Park, Karbabad Park, Al Daih Park, Al Seef Park and Jidhafs Park.
Board chairman Saleh Tarradah said the data reflected a community that was increasingly proactive in demanding better services.
“Constituency Three is one of the most active districts in the Capital Governorate in terms of citizen interaction,” Mr Tarradah said. “The high number of applications and follow-ups shows that residents are fully aware of their rights and are keen to see their area continuously improved.”
According to the presentation, a total of 204 requests, complaints and suggestions were officially tracked during the reporting period. The largest share came through the National Suggestions and Complaints System (Tawasul), followed by direct submissions from citizens, board members and representatives of the area.
Requests covered a wide range of municipal and infrastructure issues, with the Works Ministry receiving the highest volume. These included road and sidewalk maintenance, sewerage issues, traffic sign repairs, parking organisation and the installation of poles and barriers. Sewerage-related complaints alone accounted for 40 requests, while sidewalk and road maintenance generated 16 cases.
Several location-specific requests were highlighted, including the maintenance of Al Daih Roundabout on Street 14, repairs to traffic signals near House 224 on Street 4, Block 402, and the booking of loading and unloading parking spaces in front of the Sanabis Social Charity Society on Road 433.
Although less than half were resolved, follow-up statistics showed ‘tangible progress’, the authority says. Around 42 per cent of requests were completed, while others were either under review or had received official responses from the relevant authorities.
The Works Ministry handled the majority of cases, accounting for 56pc of referrals, followed by Municipalities Affairs and Agriculture Ministry at 37pc, with smaller shares involving the Electricity and Water Authority and the General Directorate of Traffic.
Mr Tarradah stressed that the board would continue pushing for faster responses and higher completion rates. “Our priority is to ensure that every request is taken seriously and followed through,” he said. “These statistics are not just numbers – they represent people’s daily lives and their expectations of municipal services.”
Meanwhile, board member Dr Abdulhassan Al Dairy, who resides in Karbabad, said the figures matched residents’ lived experience.
“As someone who lives in the area, I can say these numbers reflect real, everyday issues people face – from lighting and road safety to park maintenance,” Dr Al Dairy said. “What is encouraging is that many of these requests are now being completed or actively followed up, which strengthens trust between residents and the board.”
The presentation also underlined the importance of Constituency Three’s parks as vital recreational outlets, especially given the area’s dense population and mixed-use nature. Calls for better lighting, landscaping, tree trimming and facility upgrades featured prominently in submissions to the Capital Governorate.
“With community engagement on the rise and co-ordination between authorities improving, Constituency Three is emerging as a key example of how structured follow-up and active citizen participation can shape urban services in the Capital Governorate,” said Dr Al Dairy.
mohammed@gdnmedia.bh
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