As part of ongoing government efforts to improve service quality and re-engineer services, the National Bureau for Revenue (NBR) developed its Value Added Tax (VAT) registration and data update service, enabling taxpayers to register and update their data through the NBR’s electronic portal through streamlined procedures, supporting the highest levels of compliance and accuracy of registered data.
The service covers new registration applications with the NBR for VAT purposes, as well as updates to existing data, including banking and financial information.
This facilitates compliance with VAT Law requirements for businesses engaged in economic activity that exceed the mandatory registration threshold, while enhancing the accuracy of data registered with the NBR.
Under the enhanced service, the application processing time has been reduced from 30 working days to 21 working days as part of re-engineering the service process and streamlining its procedures through simplified review and approval processes.
This has reduced the service-level agreement period and accelerated application processing, with the aim of improving taxpayers’ experience and achieving the highest levels of service quality.
NBR chief executive officer Rana Faqeehi affirmed that developing the VAT registration and data update service is part of the NBR’s commitment to continuously improving its services and ensuring they meet the highest quality standards by adopting best practices in streamlining procedures and developing electronic services.
This contributes to facilitating the regulatory requirements for taxpayers’ VAT registration and achieving higher levels of quality and efficiency.
She added that re-engineering the service reflects the NBR’s keenness to provide more flexible and accessible services by developing service processes and improving procedures to support faster processing, as part of the NBR’s ongoing plan to develop its services and enhance their quality.
As part of ongoing government efforts to develop and re-engineer government services, more than 1,300 government services have been documented, translated, and published, with around 800 services undergoing development and re-engineering across various government sectors.
This is based on proposals and feedback received regarding government services through the National System for Suggestions and Complaints, Tawasul, investor feedback, and secret shopper reports evaluating government services, as well as the launch of guidance manuals and service level agreements.
These efforts contribute to improving procedural efficiency, enhancing service quality, strengthening beneficiary experience, and supporting the government’s digital transformation journey.
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