As part of government efforts to enhance service quality and re-engineer services, the National Health Regulatory Authority (NHRA) has developed three digital services enabling agents to register and renew medicine registrations electronically through the Medications System, helping expedite transactions, reduce time and effort for institutions, improve beneficiaries’ experience, and enhance procedural efficiency.
The developed services include the Medicine Registration (Accreditation) Service, Medicine Registration (Regular Track) Service, and Medicine Registration Renewal (Regular Track) Service, through re-engineering procedures and simplifying application steps on the electronic system.
Under the developed services, the processing time for the Medicine Registration (Accreditation) Service has been reduced from 10 working days to three working days, while the number of steps has been reduced from four to three and the required documents from 14 to five.
The Medicine Registration (Regular Track) Service has also been developed to reduce the processing time from 45 to 35 working days, while the processing time for the Medicine Registration Renewal (Regular Track) Service has been reduced from 30 to 25 working days, with the application process simplified to three steps.
Dr. Ahmed Mohammed Al Ansari, Chief Executive of NHRA, said that the development of these services comes as part of the Authority’s adoption of innovative digital solutions and re-engineering of its procedures, enhancing efficiency, facilitating medicine registration and renewal procedures, and meeting the requirements of institutions and those dealing with the Authority.
He added that the launch and development of these services reflect the Authority’s commitment to continuously improving its services and leveraging digital transformation to simplify procedures, reduce time and effort for institutions, improve the quality of services provided, and enhance the effectiveness of the work system.
As part of ongoing government efforts to develop and re-engineer government services, more than 1,300 government services have been documented, translated, and published, with around 800 services undergoing development and re-engineering across various government sectors.
This is based on proposals and feedback received regarding government services through the National System for Suggestions and Complaints, Tawasul, investor feedback, and secret shopper reports evaluating government services, as well as the launch of guidance manuals and service level agreements.
These efforts contribute to improving procedural efficiency, enhancing service quality, strengthening beneficiary experience, and supporting the government’s digital transformation journey.
&uuid=(email))