People with urgent criminal cases such as theft or assault have been urged by a top police officer to ensure that they call the authorities and waste as little time as possible, rather than rely on mobile applications.
Bahrainis can submit and track detailed police reports, including necessary attachments, directly through the MyGov app, but since it could potentially take days, it is recommended only for minor cases.
Hidd Police Station’s head Colonel Dr Osama Bahar recommends that cases requiring immediate intervention should be either filed at the nearest police station, or victims should call 999.
“Electronic reports through the MyGov app are an excellent service,” said Col Dr Bahar on the Interior Ministry’s Al Aman social media programme.
“They have made it easier for everyone to access their rights through innovative, advanced and secure means.
“However, for cases that require urgent help and a quick response, it is better to call, so security patrols can reach you.”
Col Dr Bahar said that in cases that require police officers to inspect the location, direct communication with the relevant station is recommended, so that they can attend the scene immediately and investigate the details of the case.
For example, if the case is about assault, victims will need to meet an officer and undergo a medical examination in addition to completing other required procedures.
In such cases, victims are encouraged to visit or contact their nearest police station as soon as possible.
If the report concerns property damage or theft, officers will need to inspect the scene and collect physical evidence before it is lost. Therefore, it is also recommended to contact the police directly in such cases.
“Through the electronic reporting service, you can file any case,” said Col Dr Bahar.
“However, I advise you to make the best use of your time and not risk losing evidence that may support your case, and contacting the police station in your area will serve you better.
“At the same time, some cases, such as lost items, financial claims with a criminal aspect, and cases that fall under insults, such as verbal abuse, defamation and electronic fraud, are better filed through the MyGov app.
“Download the app, register and attach the required evidence.
“Hopefully, you will never need to file a case electronically or in person, but if you do, file urgent cases directly, and others on the app.”
Since its launch in February 2025 and up to October of the same year, MyGov has been downloaded more than 640,000 times, reflecting strong public engagement and growing reliance on the platform for completing government transactions.
The GDN reported earlier this year that the authorities received a total of 7,639 complaints on electronic platforms via the MyGov app.
This included 1,552 reports to the General Directorate of Anti-Corruption and Economic and Electronic Security.
Performance evaluation has been largely positive, with the authorities announcing a 96 per cent rate of satisfaction with the online platforms.
nader@gdnmedia.bh
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