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The Labour Ministry has developed its employer request and inquiry tracking service into a new digital service as part of ongoing government efforts to enhance service quality and re-engineer procedures.
The new service enables employers to communicate with ministry co-ordinators to follow up employment procedures efficiently and quickly, with full documentation of communication outcomes.
Under the upgraded service, the execution time has been reduced from five working days to one working day.
Beneficiaries can now submit contact requests directly through the National Employment Platform, achieving at least a 25 per cent reduction in service level agreement time frames.
The service has been fully transformed into an electronic service (100pc) via the platform, with full automation of its procedural workflow.
The development also includes an improved user interface and simplified procedures, saving time and effort for users and enhancing government performance.
Labour Ministry Under-Secretary Shaikh Khalifa bin Salman bin Mohammed Al Khalifa said the service reflects the ministry’s continued adoption of innovative digital solutions to accelerate employment procedures by reducing follow-up time, improving user experience through direct and accessible communication channels with ministry co-ordinators, and enhancing services provided to beneficiaries, supported by full digital transformation and clear procedures that ensure faster processing.
Shaikh Khalifa added that the launch reflects the ministry’s commitment to further developing services and improving the quality of procedures, while strengthening the effectiveness of the work system.
As part of ongoing government efforts to develop and re-engineer government services, more than 1,300 government services have been documented, translated, and published, with around 800 services undergoing development and re-engineering across various government sectors.
This is based on proposals and feedback received regarding government services through the national system for suggestions and complaints ‘Tawasul’, investor feedback, and secret shopper reports evaluating government services, as well as the launch of guidance manuals and service level agreements.
These efforts contribute to improving procedural efficiency, enhancing service quality, strengthening beneficiary experience, and supporting the government’s digital transformation journey.
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