The Housing and Urban Planning Ministry has upgraded its electronic service for completing homeownership procedures into a proactive service delivered directly to citizens, enabling beneficiaries to finalise ownership procedures digitally without the need to submit applications.
The upgraded service reduces processing time from 60 working days to 20. Beneficiaries can complete ownership procedures immediately after settling all monthly instalments, without submitting a request to the ministry.
The service also automates 100 per cent of the process, from the completion of the beneficiary period and full payment of the unit value to the issuance of the ownership deed, contributing to improved government performance efficiency.
Housing and Urban Planning Minister Amna Al Rumaihi said the proactive service forms part of the ministry’s ongoing efforts to modernise housing services and enhance efficiency, in line with government directions to improve service quality and meet citizens’ expectations.
“The development of the service comes in response to proposals submitted by citizens through various channels, with the aim of simplifying procedures, reducing time and effort, and eliminating paper-based transactions, while providing a secure and transparent digital environment in line with best technical practices,” she said.
“The initiative aligns with the Government Plan 2023-2026, which aims to deliver more flexible and sustainable services, promote innovation in government work, enhance quality of life, and provide the best services to citizens.”
She also highlighted that, as part of ongoing government efforts to improve and re-engineer services, more than 1,300 government services have been documented, translated and published, with 800 services undergoing development and re-engineering across various domains.
“The improvements were based on feedback and suggestions received through the national suggestions and complaints system Tawasul, including investor feedback and mystery shopper evaluation reports.”
Guidance manuals and service level agreements have also been introduced to improve procedures, enhance service quality, strengthen user experience, and support the government’s digital transformation efforts.
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