As part of ongoing government efforts to improve service quality and re-engineer procedures, the Survey and Land Registration Bureau (SLRB) developed the survey certificate request service as a digital service enabling individuals and surveying offices to submit all survey certificate requests electronically.
Under the upgraded service, the processing time has been reduced to three working days from five. Application and information submission procedures have also been automated, while the service level agreement duration has been reduced by more than 25 per cent, with the service now fully available through digital channels.
SLRB President Bassem Al Hamer said that the development of the survey certificate request service reflects the bureau’s adoption of innovative digital solutions aimed at improving efficiency, enhancing user experience, and simplifying procedures.
He said the upgraded version of the service focused on addressing operational challenges related to application procedures by reducing the number of service steps, cutting required attachments by 50pc, and converting application forms into integrated electronic forms, contributing to a simpler and more efficient customer journey.
Mr Al Hamer added that the development also included automating application submission procedures and the electronic issuance of survey certificates, in addition to unifying service information across digital channels to enhance procedural clarity and improve service efficiency for individuals and surveying offices.
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