MANAMA: Al Baraka Islamic Bank (AIB) has won the award for the ‘Best Customer Service Bank in Bahrain in 2020’ by the UK-based Global Business Outlook.
The award comes following a number of initiatives by the bank’s quality of service team in setting up an effective customer service process to ensure that enquiries and grievances are attended to and resolved in a timely manner.
Ms Al Alawi
Commenting on the win, AIB head of retail banking Fatema Al Alawi said: “Winning the award stands as a testament to our success in driving customer satisfaction. I would like to extend my gratitude to the quality of service team for introducing a model to optimise customer experience by handling complaints more quickly and effectively.”
The Global Business Outlook awards recognise business excellence amongst companies and honour organisations for achieving outstanding results that have been acknowledged across the global market.
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