As part of the government's efforts to develop and re-engineer the quality of services, the Ministry of Justice, Islamic Affairs and Endowments has developed the "Reconsideration of Decisions" service within the services of the minors sector, which allows those under guardianship and those in charge of their affairs to submit a request to reconsider the decisions issued regarding their applications, in order to study the request and re-decide on it according to the approved procedures.
Under the improved service, the service completion time has been reduced from 48 working days to 14 working days, the number of required documents has been reduced to one document, in addition to reducing the number of approvals required to obtain the service by 25%, and standardising the service information published across all official channels, which enhances the ease of access to the service and the clarity of its procedures and requirements.
In this context, Judge Issa Sami Al-Mannai, Undersecretary for Justice and Islamic Affairs at the Ministry of Justice, Islamic Affairs and Endowments, affirmed that developing the services provided to those under guardianship comes within the Ministry’s ongoing efforts to simplify procedures, enhance the efficiency of services, and provide easier and more flexible channels for beneficiaries, which contributes to improving their experience and ensuring the speed of completing their transactions.
He explained that the development process included reorganising the service path by reviewing applications through the service centre, limiting the required documents to only one supporting document, and utilising approved electronic channels for submitting applications, which contributes to simplifying procedures and accelerating the study and decision-making of applications more efficiently.
This development comes as part of the Ministry’s ongoing plan to modernise services for the minors sector, improve the efficiency of procedures, and enhance the digital transformation of government services, in line with the government’s direction towards providing faster, more flexible and efficient services to beneficiaries.
It is worth mentioning that, within the framework of the government’s ongoing efforts to develop and re-engineer government services, more than 1,300 government services have been documented, translated and published. Of these, 800 services have undergone development and re-engineering processes in various government sectors, based on suggestions and observations received regarding government services through the National System for Suggestions and Complaints “Tawasul”, investor feedback, and mystery shopper reports for evaluating government services, as well as the launch of guidance manuals and service level agreements, which contribute to raising the efficiency of procedures, improving the quality of services provided, enhancing the beneficiaries’ experience, and supporting the government’s digital transformation path.
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